University Hospital of Wales
Cardiff · Cardiff and Vale University Health Board
At a glance
- Switchboard
- 029 2074 7747
- Address
- Heath Park, Cardiff CF14 4XW
- A&E
- Emergency Unit open 24 hours · for urgent problems that aren't life-threatening, call 111 first
- Visiting hours
- 11am to 9pm · up to 2 visitors
- Parking
- Free · spaces can be hard to find at busy times
Last checked · Report something wrong · Regulated in Wales by HIW
If someone is seriously ill or injured and their life is at risk, call 999.
For urgent medical help that isn't life-threatening, use NHS 111 Wales or call 111.
Phone numbers
The switchboard can put you through to any ward or department.
| Service | Number | Hours |
|---|---|---|
| Main switchboard | 029 2074 7747 | — |
| Concerns and complaints team cav.concerns@wales.nhs.uk | 029 2183 6318 | Monday to Thursday, 8am to 4pm; Friday, 8am to 3pm |
| Non-emergency patient transport (to cancel a booking) | 0300 123 2303 | — |
Visiting hours
| Ward | Days | Times |
|---|---|---|
| General wards | Every day | 11am to 9pm |
- General wards: Up to two visitors per patient per visit. Visiting after 9pm is only in exceptional circumstances, agreed with the ward manager or nurse in charge. Maternity and critical care have their own guidance.
Wards can change their visiting arrangements at short notice. Call the ward before you travel.
Parking
Parking at most NHS hospitals in Wales is free. Check signs on arrival, as some sites have restrictions.
Parking at the hospital is free, but the health board says it may not always be possible to find a space, especially at busy times of day.
Parking details checked 24 October 2026.
The University Hospital of Wales (UHW) is at Heath Park in Cardiff and is run by Cardiff and Vale University Health Board. It’s inspected by Healthcare Inspectorate Wales, whose most recent hospital inspection reports were published in 2026.
Emergency Unit
- The Emergency Unit is open 24 hours a day, every day, for patients most in need of urgent care.
- If your problem is urgent but not life-threatening, the health board asks you to call 111 before attending. If someone’s life is at risk, call 999.
- Patients arrive by ambulance, on the advice of NHS 111 Wales, or by coming in themselves in urgent circumstances.
- Children and young people under 16 should go to the Paediatric Emergency Unit.
Visiting rules
- General visiting is from 11am to 9pm, with up to two visitors per patient per visit.
- Visiting after 9pm is only in exceptional circumstances, agreed with the ward manager or nurse in charge.
- For patients on a palliative pathway, the ward agrees an attendance plan with the family.
- Carers, people helping with rehabilitation, and those supporting someone with learning or mental health needs can agree an attendance plan with the ward.
- If a patient has an infection or is in isolation, visits must be agreed with ward staff. Visiting can be suspended or restricted to protect patients and staff.
Food, shops and facilities
The concourse is on the ground floor at the main entrance.
- Y Gegin restaurant, upper ground floor, A Block: Monday to Friday, 7:30am to 2:30pm.
- Bwyd Blasus, concourse: every day, 6am to 1am.
- Aroma cafés on the concourse (Monday to Friday, 7am to 5pm), and in the Emergency Unit, X-ray, the Women’s Unit, the Children’s Hospital outpatients and theatres.
- Shops: M&S Food, WH Smith, Boots, a Post Office, the Stock Shop and a bookshop.
- Cash machines: at the Post Office on the concourse; outside the Security Office (upper ground floor, A Block); in the Children’s Hospital for Wales next to the main clinic reception; and in the IV Lounge next to the Cochrane Building.
- The Macmillan Information and Support Centre is on the concourse.
Raising a concern
In Wales, concerns and complaints about NHS care are handled through the health board’s Putting Things Right process. Contact the Cardiff and Vale concerns team using the details in the phone numbers table on this page.
Frequently asked questions
What is the phone number for the University Hospital of Wales?
The hospital switchboard is 029 2074 7747.
Is the Emergency Unit at the University Hospital of Wales open 24 hours?
Yes, the Emergency Unit is open 24 hours a day, every day. If your problem is urgent but not life-threatening, the health board asks you to call 111 before attending. If someone's life is at risk, call 999.
Where should children go in an emergency?
Children and young people under 16 should go to the Paediatric Emergency Unit rather than the adult Emergency Unit.
What are the visiting hours at the University Hospital of Wales?
General visiting hours are 11am to 9pm, with up to two visitors per patient per visit. Maternity and critical care have their own guidance.
Is parking free at the University Hospital of Wales?
Yes, parking is free, but it isn't always possible to find a space, especially at busy times of day.
How do I raise a concern about care at the University Hospital of Wales?
Contact Cardiff and Vale University Health Board's concerns team on 029 2183 6318 (Monday to Thursday 8am to 4pm, Friday 8am to 3pm) or email cav.concerns@wales.nhs.uk.
Sources
We checked this page against the sources below on. We re-check every page at least every three months.
- Cardiff and Vale UHB — How to find us (address and switchboard) (checked 24 October 2026)
- Cardiff and Vale UHB — Visiting patients at UHW (checked 24 October 2026)
- Cardiff and Vale UHB — A&E (Emergency Unit) (checked 24 October 2026)
- Cardiff and Vale UHB — Restaurant and concourse facilities (checked 24 October 2026)
- Cardiff and Vale UHB — Complaints (checked 24 October 2026)
- Cardiff and Vale UHB — Getting here and parking (checked 24 October 2026)
- Cardiff and Vale UHB — Reminder to patients and visitors travelling to our hospital (parking, March 2022) (checked 24 October 2026)
- Healthcare Inspectorate Wales — University Hospital of Wales (checked 24 October 2026)